Atlantic Technologies is an international consulting firm specialized in the value-add configuration, implementation and deployment of applications software.

Managed Services: AMO

Managed Services

 The most efficient maintenance service of your application software.

Atlantic Technologies has assisted over 3,000 maintenance users and these are our best reference!

Atlantic Technologies understands that, after the software installation is complete, the  job isn't yet done.

Hence, Atlantic Technologies offers remote  expertise corrective maintenance (AMO) which allows our customers to call in at any time and talk with a team of specialists regarding software updates, patches, operation of the applications,  procedures adapted, and any other difficult problem that needs to be solved.

The on line call center provides full service to our customers and  helps support the on going maintenance that is necessary in keeping software updated and working efficiently.

This corrective maintenance is done remotely and it is tailored to meet each of our clients needs.

The skills and infrastructure of Atlantic Technologies guarantee highly trained specialists offering dependable services, better customer operating results and significant cost savings, if compared to managing their own services. Full maintenance outsourcing is available for the entire front end software application which uses the proprietary solution of Atlantic Technologies ATLaaS.

The three tier call center and response line guarantee the management of efficiently responding to our customers needs.

All client calls are logged, specialists analyze and resolve problems, and third party issues are handled and routed.



 AMO: Quality and Speed Matter.

Software support doesn't end after the consultants have installed the product, but rather there is an ongoing support system that guarantees user knowledge, efficiency, problem solving, and updates.  Atlantic Technologies provides this continuity to its customers remotely.

The Center HelpDesk and multi-channel operators  are composed of a team of Atlantic Technology project managers and senior consultants.  Their goal is to provide an high quality remote service that gives the continued support and maintenance to our customers.

Atlantic Technologies provides services based in compliance with the Service Level Agreement (SLA).

This contract is drafted according to every  customers particular needs.

The AMO advantages are as follows: